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Pixel 2XL and Pixel 3 unable to roam

Ostrichfur
Good Citizen / Bon Citoyen

My sisters have both in thr last week switched to public mobile, one runs a pixel 2XL and the other a pixel 3. On both devices they are unable to connect to AT&T at all. In automatic network selection their devices say "no networks available" but if I go to manual selection AT&T is there. When I tap them it loads for a bit then says "couldn't connect" 

11 REPLIES 11

golfball
Deputy Mayor / Adjoint au Maire

I would try submitting a ticket to support as I'm not sure why it wouldn't work as long as data roaming is enabled.

Ostrichfur
Good Citizen / Bon Citoyen

Both devices connect to the public mobile network in Canada no problem, they do drop down to 3G for phone calls but I expected that. I understood that they wouldn't be able to make calls on roaming but they should be able to use data and text

golfball
Deputy Mayor / Adjoint au Maire

You can't use Verizon either as it needs a VoLTE connection to make calls and data doesn't work for whatever reason. 

I'm not sure why you can't at least get data or texts working on AT&T though. PM is very particular about which devices they properly support and they do not treat older devices well, this has an impact even when roaming.

Ostrichfur
Good Citizen / Bon Citoyen

Technically in Canada but right on the Minnesota border west of International Falls. I've had a roaming plan with bell and never had any issues here for years.

I tried power cycling a few times now, no luck with Verizon also. 

@Ostrichfur 

where US you are in?

Reboot the phone and try again with AT&T

you can also try Verizon, the Help articles same Verizon is a roaming partner too, just I didn't see much talk about this new partner

Ostrichfur
Good Citizen / Bon Citoyen

Roaming data is enabled. T-Mobile does not show up on manual connection. Only AT&T and Verizon (forbidden). 

@Ostrichfur 

you have roaming data enabled on the phone?

and when you are on manual connection, you see T-Mobile?

 

Ostrichfur
Good Citizen / Bon Citoyen

I have also tried a network rest with no luck 

Ostrichfur
Good Citizen / Bon Citoyen

Network is set to 4G on both devices and T-Mobile doesn't have coverage in the area. My sister has the same 34/mo plan with a newer iPhone and has no issues connecting. 

slusagm
Mayor / Maire

@Ostrichfur 

try manual connect on T-Mobile

and change network mode to 4G 

golfball
Deputy Mayor / Adjoint au Maire

From what I can tell your phones are too old and don't have VoLTE support on Public Mobile. As 3G is shutdown in the US you need VoLTE to make calls on AT&T.

There also seems to be some network issues going on in the states which may be contributing to your problem as well.

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