06-27-2024 11:11 AM
My sisters have both in thr last week switched to public mobile, one runs a pixel 2XL and the other a pixel 3. On both devices they are unable to connect to AT&T at all. In automatic network selection their devices say "no networks available" but if I go to manual selection AT&T is there. When I tap them it loads for a bit then says "couldn't connect"
06-27-2024 12:22 PM
I would try submitting a ticket to support as I'm not sure why it wouldn't work as long as data roaming is enabled.
06-27-2024 11:52 AM
Both devices connect to the public mobile network in Canada no problem, they do drop down to 3G for phone calls but I expected that. I understood that they wouldn't be able to make calls on roaming but they should be able to use data and text
06-27-2024 11:50 AM - edited 06-27-2024 11:51 AM
You can't use Verizon either as it needs a VoLTE connection to make calls and data doesn't work for whatever reason.
I'm not sure why you can't at least get data or texts working on AT&T though. PM is very particular about which devices they properly support and they do not treat older devices well, this has an impact even when roaming.
06-27-2024 11:49 AM
Technically in Canada but right on the Minnesota border west of International Falls. I've had a roaming plan with bell and never had any issues here for years.
I tried power cycling a few times now, no luck with Verizon also.
06-27-2024 11:43 AM
where US you are in?
Reboot the phone and try again with AT&T
you can also try Verizon, the Help articles same Verizon is a roaming partner too, just I didn't see much talk about this new partner
06-27-2024 11:42 AM
Roaming data is enabled. T-Mobile does not show up on manual connection. Only AT&T and Verizon (forbidden).
06-27-2024 11:39 AM
you have roaming data enabled on the phone?
and when you are on manual connection, you see T-Mobile?
06-27-2024 11:38 AM
I have also tried a network rest with no luck
06-27-2024 11:37 AM
Network is set to 4G on both devices and T-Mobile doesn't have coverage in the area. My sister has the same 34/mo plan with a newer iPhone and has no issues connecting.
06-27-2024 11:23 AM
06-27-2024 11:23 AM
From what I can tell your phones are too old and don't have VoLTE support on Public Mobile. As 3G is shutdown in the US you need VoLTE to make calls on AT&T.
There also seems to be some network issues going on in the states which may be contributing to your problem as well.