Pin

[Cole4]

Need pin to set up new SIM card in phone, I send it to my email but nothing ever comes in my email box, how do I set it up!

[Cole4]

Alright thank you, I'll see if this works.

[darlicious · Accepted solution]

@Cole4 

Geez...I hate Simple--Simon. Add the last 4 digits of your current sim card # in your account and the entire sim card # of the new one and send a private message. The CSA will ask you questions about your card on file and transaction payment history to further verify you to change the sim card on file to your new one.

Spoiler

Send a private message...   Contact the CSA's (formerly moderators) by sending a private message and leave a detailed message explaining your issue and the info to verify your account by including the following information:  

1. Full name and address on pm account. ( Or province and postal code for newer accounts.)
2. Email, phone # and pin #.

If  you cannot remember your pin # include at least three ( if they apply)of the following:

1.  Date of birth (n/a on newer accounts.)
2. Last payment, date, amount, type and last 4 digits.
3. Alternate phone number if any.
4. Security question and answer.
5. Plan amount, any add ons or promos on account.
6. Last 4 digits of sim card.
7. Any rewards in your account.
8. Autopay y/n?
9. Account #.
10. Frequently called/texted phone numbers in the last 30 days.  

The average wait time is 2 to 4 hours but be prepared to wait up to 48 hours for non urgent requests. Current wait times are about one hour and are probably even less as I have had some very quick responses in tne past week.

Keep an eye on your private message box the envelope icon next to your avatar for a little number to pop indicating a message from the CSA's (formerly moderators.) Responding promptly will speed up service times.

 Do not post any of this info in the community only in your private messages when communicating or contacting the CSA/Moderator_Team.

  To send a private message to the CSA's (formerly moderators) click below
: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Cole4]

After I filled out the information I am unable to submit the ticket.

The verify button kept telling me to fill in the add on purchase, so I assumed that was the problem. But even after filling it out with arbitrary information and receiving the checkmark, they still don't work. I'm on mobile, would trying it on a computer help?

[Anonymous]

Only give what they need if you have it:

[Cole4]

There was a bit of miscommunication, I did not have the new pin sent to my phone I apologize. I did however manage to get to fill in all of the information to submit a ticket but it asks for an add on payment, which I did not buy any adds ons. The site did not allow me to submit a ticket.

[BKNS27]

@Cole4 

When are in the process of activating your PM SIM, you will be required to select your own secret PIN.

[darlicious]

@Cole4 

If you cannot recieve the verification code via email you can still get customer support to perform the sim swap after answering a few extra verification questions. Click on the chat bubble at the bottom right corner of your screen and type "swap sim card" and "human" and follow the prompts to submit your ticket via Simple--Simon.

Keep an eye on the envelope icon at the top right corner of your screen next to your avatar for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times. But currently they are within the hour.

[Anonymous]

Edit: @Cole4 

sorry you do SIM Swap and you select the email option.

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

check your email spam,

• or you can send a private message to Customer Support Agent by Click Here link,

[Anonymous]

 @Cole4 : Have you checked spam folders?

[Anonymous]

@Cole4 

are you new customer or existing customer need reset account 4 digit pin,

if you are existing customer need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..