Pin number

[Karamojong]

How do get access to my pin number for porting out?

[computergeek541]

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@Karamojong wrote:

So I typed in my IMEI number , but it still requires a pin to be typed in the box? Otherwise cannot go to the next step?

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It can be left blank. You only need to fill in one of those fields as per numberr portability guidelines.

These are actually questions to be asking your new carrier (I'm assuming you're leaving Public Mobile since you mentioned porting out).  The new carrier is resposible for providing all support and troubleshooting related to number porting.  

[Karamojong]

So I typed in my IMEI number , but it still requires a pin to be typed in the box? Otherwise cannot go to the next step?

[computergeek541]

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@BKNS27 wrote:

@Karamojong 

You need your PIN if you are trying to access your account on the phone.

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That is of no relevance when it comes to number porting.

[computergeek541]

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@Karamojong wrote:

Thank-you for that, but the other mobile provider is asking for pin number in addition to the account number 

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 They don't actually need it. The porting rules specify that only one of account number, account PIN, or IMEI is needed.  Using more than 1 actually increases the chance of porting failure.

[BKNS27]

@Karamojong 

You need your PIN if you are trying to access your account on the phone.

[Karamojong]

Thank-you for that, but the other mobile provider is asking for pin number in addition to the account number 

[samsunga31]

You don't need a pin for porting out. The other provider sends a request to public mobile and public mobile sends you a text message asking your permission. You say yes, the number goes to the other provider. Please make sure your account is active and not closed or the port won't work.