Phone

[Shellymitch]

I topped up my phone a few days ago and its saying I have no service and I'm not sure why 

[Shellymitch]

It says that I'm active

[computergeek541]

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@Jb456 wrote:

I see you have another three regarding this that we recently created..

Please refer to that thread 

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Not-conceted-to-a-network/m-p/425039

ORACLE'S can you merge threads?

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merged, thanks

[Luddite]

@Shellymitch Assuming you have submitted a ticket as already suggested then 

try these tricks:

a) Lost/Stolen Trick 

1. login to your account >> Plan and Add-ons >> Lost/Stolen Phone >> click Suspend Service >> logout

2. login to your account >> Plan and Add-ons >> Lost/Stolen Phone >> click Resume Service >> logout

3. wait a few minutes, reboot your phone and check for service

b) $1 Trick

1. login to your account >> Payment >> One TIme Payment >> follow the direction to poay $1 >> logout

2. wait a few minutes, reboot your phone and check for service

If these fail you are likely stuck waiting for the moderators to respon unless others have additional ideas. 

Response time is 2 - 5 days so engage a backup plan. Mine is using fongo.com over wifi.

[geopublic]

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@Shellymitch wrote:

Where would I go to troubleshooting 

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@Shellymitch  Click on the ? bottom right.

[Jb456]

Stay Safe!

[Jb456]

Stay Safe!

[Shellymitch]

Where would I go to troubleshooting 

[will13am]

@Shellymitch, have you checked your account to make sure the renewal completed properly.  There have been a few posts about failed renewals.  Just make sure your account is not affected.  This is a good first step in the troubleshooting.

[dabr]

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@Shellymitch wrote:

Topped up my phone a week ago and I have done everything it's saying I'm not connected to a network and I have tryed everything 

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You should contact Moderator_Team via SIMon the chatbot by clicking on ? bubble mark bottom right of your screen, type in ticket then contact us to issue a ticket to the moderators.

What have you tried so far?

[hairbag1]

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@Shellymitch wrote:

Topped up my phone a week ago and I have done everything it's saying I'm not connected to a network and I have tryed everything 

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Did you just renew or is this a new plan ? Did you try rebooting phone ? Lost/stolen trick ? Adding $1 to your account ?

[geopublic]

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@Shellymitch wrote:

Topped up my phone a week ago and I have done everything it's saying I'm not connected to a network and I have tryed everything 

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@Shellymitch  Did you make sure your phone is compatible with Public before activating. Do you have access to another phone to test the sim card with?

[Shellymitch]

Topped up my phone a week ago and I have done everything it's saying I'm not connected to a network and I have tryed everything 

[ChuckYeah]

If there is a reactivate button, click it and make a $1 payment. Hopefully that will "wake up" your account.

If that doesn't work the lost/found phone trick might work.

1. Report your phone lost/stolen in the self service account and logout.
2. Wait 5-10 minutes.
3. Re-login and report phone found.
4. Reboot your phone. This seems to reset your SIM card and has been known to reactivate your account.
This sometimes jumpstarts the renewal process.

There have been reports that using the Lost Phone Trick can remove your Autopay reward for the current cycle,so be aware of that before trying it.

[DanielleMarie]

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@Shellymitch wrote:

I topped up my phone a few days ago and its saying I have no service and I'm not sure why 

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When you log in to your self serve account is there a reactivate button? If not, does it say your account is active or?