@BKNS27
Indeed
@TrisNikkita
If the recording said "I'm sorry but we can't seem to find that phone number?" That is a telltale sign of an account that's been canceled and deactivated. If it's been done in error then pm can recreate it but accounts just don't cancel before 90 days unless you port your phone number out.
Public mobile has no retail presence other than the sale of payment vouchers and Sim cards (at corporate telus and koodo stores and select mobile klinik locations) so going to a phone store won't help with your current issue. You need to contact customer support and find out when your account was canceled as there have been a few cases of pm sending a warning email of an imminent account deactivation but mistakenly giving the customer more grace period than they actually have.....regardless $$ rewards accounts cannot be resurrected.
The only other possibility is an account suspended because of a chargeback and access is restricted. If you were the victim of a compromised card or for any other reason the card issuer reversed payment of prepaid mobile service then there are severe consequences even after restorative payment is made.
You can also ask the CSA if your phone number is retrievable. If it originally came from pm/koodo/telus then you can likely get your phone number assigned to your account once you acquire a new Sim card and activate a new account. I have mixed up my 90th day deadline as well so I understand your position.
Send a detailed private message to customer support with your account info and check back in the morning for a reply. All the info you need can be found in the spoiler contained in the linked post below....
https://productioncommunity.publicmobile.ca/t5/Get-Support/Get-Support-Contact-Customer-Support/td-p...
