Phone transfer

[Alice1998]

Hello I need help with transferring my number. I  joined public mobile and they gave me number about 2 months ago and I am now transferring my old number and I am able to call but not receive calls. Should I do anything in my end. Didn’t get a message or notification that the transfer process is completed. Please help 

[hTideGnow]

hi @Alice1998 

did you call the number I sent you?

if no success there, then ask support agent to check by a proper ticket

 submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Alice1998]

It’s an e-sim. Is it possible to go back to my number that public mobile gave if this doesn’t work

[hairbag1]

@Alice1998 

did you have your old sim in the cell when waiting for the port confirmation text ?

[Alice1998]

Yes I did.. but never got a port transfer message

[hairbag1]

@Alice1998 

during the 2 mos that you've been a Public Mobile customer, did you keep your old account / number paid up ? Your old account needs to be active and in good standing in order to port successfully.

[Alice1998]

That number said they can’t help with public mobile

[Alice1998]

I think my portions stuck..how do I fix this

[Dunkman]

@Alice1998 

Did you receive a port request text from your previous carrier?  Did you answer yes?

When did you initiate the port?  It can take 1-2 hours for the port to be completed. If it has been more than a couple of hours, then your port is stuck.  

[hTideGnow]

hi @Alice1998 

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call