Phone transfer issue

[Heidihk23]

Hi, I record the message say transfer phone failure due to incorrect IMed. Could you please help? Is there a phone number I can call to resolve?

[computergeek541]

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@Heidihk23 wrote:

Hi, I record the message say transfer phone failure due to incorrect IMed. Could you please help? Is there a phone number I can call to resolve?

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Whenever possible, using the IMEI should be avoided and the old carrier's account number used instead.

[softech]

@Heidihk23 

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed