Phone still barred after payment yesterday

[Carole3]

Hi.  I've paid for my 25$ plan but I keep being barred suggesting I need to top up on an add on onto my plan which I've not signed up for nor paid for before.  What do I do

[kselmak]

@Carole3 thanks for letting us know

@Luddite thanks for asking

[Carole3]

Oh sorry about that.  I paid 1$ and it reactivated my line. 

[Luddite]

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@Carole3 wrote:

Thanks it's OK now

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What sorted it for you?

[Carole3]

Thanks working now

[Carole3]

Thanks now sorted 

[Carole3]

Thanks it's OK now

[Carole3]

Was wondering about that too.... 

[Carole3]

Yes my last payment reflects.  Tried option 1 yesterday it didn't work.  Let me go for option 2 and let you know how it goes.  Crossing fingers.  Thanks! 

[Psygineer]

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@Carole3 wrote:

Hi.  I've paid for my 25$ plan but I keep being barred suggesting I need to top up on an add on onto my plan which I've not signed up for nor paid for before.  What do I do

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Why would you think that you need to top up an add on you don't want? That makes no sense. You mean the free Add on you were given for being a member prior to the new site? You don't need to pay for that nor did you pay for it already.

[Dunkman · Accepted solution]

@Carole3 

Do you see $25 in your available funds?  Is your phone working? 

Might want to try two tricks that might re-activate/reset your plan:

1.  Report your phone lost/stolen.  Logout.  Wait few minutes.  Login.  Report your phone found.

2.  Manually add $1 into your balance.  

These actions sometimes with reset your SIM/re-activate account.  

To report your phone stolen.  Login to your account.  Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab.  The choose Suspend Service tab.  Logout.  Wait few minutes.  Login in and report your phone found. 

[dabr]

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@Carole3 wrote:

Hi.  I've paid for my 25$ plan but I keep being barred suggesting I need to top up on an add on onto my plan which I've not signed up for nor paid for before.  What do I do

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Does your account show active when you log in? 

You can try rebooting your phone, this should reset the SIM/account.

Or try topping up your account with one or two dollars and restarting your phone.