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Phone shipment

NorineR
Great Neighbour / Super Voisin

Hello,

 

The shipment of my phone and sim card is delayed because UPS needs my physical address and not my box number. I called UPS today and said that I need to contact Public Mobility to have them contact UPS with my physical address.

 

Who can I contact at Public Mobility to do this?

 

5 REPLIES 5


@BKNS27 wrote:

@NorineR 

I am surprised that PM will not ship to a PO Box. I guess no one will sign for the parcel at the PO Box.

Can’t UPS leave a pickup card in the PO Box like what they do by sticking a card at the door at condo apartments.


Shipments to a PO Box can be signed for just as any other package can be.  In fact, it's actually more secure because PO boxes are contained within a post office and the signature required request is a lot less likely to be ignored as they have been since the start of COVID-19.  The person working at the post office asks for the signature at the counter (the package never physically goes into the PO box).  However, the package must be sent by Canada Post.

 

As for UPS leaving a pickup card in the PO Box, this isn't possbile as they do not have access to these facilities.  They would not have a key to the box and Canada Post will nto allow UPS to leave a pickup card with the post office worker. UPS would have to actually mail the pickup notice through the Canada Post mail system which they won't do. Further to this, this isn't specific to UPS and as I was saying earlier, only Canada Post has access to a PO Box.  The moment any shipping company other than Canada post (UPS, Fedex, Purolator, Canpar, etc.) detects a PO Box address, it's automatically treated as an invalid address.

BKNS27
Mayor / Maire

@NorineR 

I am surprised that PM will not ship to a PO Box. I guess no one will sign for the parcel at the PO Box.

Can’t UPS leave a pickup card in the PO Box like what they do by sticking a card at the door at condo apartments.

Anyway, try contacting the CS_Agent.

@Vivian_Y  @J_PM 

 

I'm not sure which team member handles the CPO program, but I've been seeing repeated instances of the Public Mobile fulfillment centre using United Parcel Service to ship to a PO Box address.  As you know, only Canada Post is the only shipping company in the country who can deliver to a PO Box.  This appears to be a training issue at the shipping department and should never happen.  

softech
Oracle
Oracle

@NorineR   

 

Please open a ticket with PM Support and provide them the Order number so they can sort it out for you

 

No sure if you have a My Account setup yet, maybe you can open via direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**After opening the ticket, please watch your community inbox (envelope icon top right), the cusotmer support agent will respond by sending you a message there.

 

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