Phone saying no minutes left but plan is active

[kayla87]

When trying to make a phone call, it says no minutes left. But yet the plan is active on the account, $40 per month for unlimited canada wide minutes and 5GB data. What's going on?

[gpixel · Accepted solution]

hi contact customer support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

*customer support doesn't always respond promptly. please be patient and check your inbox every few hours to see if there is a response

CSA are available from
- Monday to Friday: 6AM- 10PM EST
- Saturday and Sunday: 6AM- 10PM EST  

there's a new $40/15gb plan I suggest scheduling a plan change when you can

[Lehaha]

Turn off your phone and turn on again, this way fixed my some problems, contact with agent if still not working 

[BKNS27]

@kayla87 

It sounds like a glitch in the system so reach out to a CS_Agent to reboot your account.