Text regarding $5/mo 3G usage price increase

[Sham_Madani]

Hello, I just received a message that I’m going to charge 5$ more because of my device that uses 3G, I’m not sure why because I’m using 5G data on my phone & I don’t really understand the extra charge!

[Sansan]

The problem is that it might be voLTE compatible,  but Public Mobile does not support. 

Places like Koodo or Telus might support.....for now.

[cigarsmoker]

will i still be able to use my phone if idont upgrade to 4or 5g after i pay the $5.00 charge will i be able to use my phone without any problems ?do i have to change phones in future or will the extra charge keep my services without any disruption,please help thank you .

[hTideGnow]

hi @john2112 

use the IMEI checker to see if you have a green checkmark for VoLTE for your phone

https://www.publicmobile.ca/en/get-help/articles/volte

if it has one, ask PM agent to verify:

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Albalshal]

Mine is 4 years old and purchased in Canada and still gives the same message. It seems that they sent it to all unlocked android phones

[LUNA75]

It's saying there is a problem connecting/invalid MMI code 😓

[_A]

Yes, I have checked this:

[Maythorn]

Apparently if your device is.mkre than 6 years old and not purchased in Canada, mine wasn't, but supports 4G. So much for the recycling and energy crises...again. I'll look at switching.

[Albalshal]

The list is wrong. It excludes many phones that support 4G. They need to update their list or so many people will need to leave the network. Do you know how we can talk to agents?! 

[hTideGnow]

---

@Jpshum5 wrote:

 

---

hi @Jpshum5 

if that is the case, ask PM agent to check and confirm 

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[xenon219]

Public Mobile should not be forcing a cost if the device is compatible with VoLTE.  There should be an option to manually disable 3G if the device is already running VoLTE even if it is not on the whitelist.

[Albalshal]

Seems that if you brought any unlocked android to the network, they categorise it as 3G. 

[Sansan]

Unfortunately,  Public Mobile will not support alot of phones soon. Other than changing to a different phone, not much you can do. You can shop Other carriers,  but eventually they will all follow same. This is very unfortunate,  as a lot of people are in the same position. Forced to get a new phone when the one we have works perfectly fine, just because the phone company says the technology is outdated.

[Jpshum5]

 

[john2112]

I'm using a moto g 5g 2024 phone which is 4G LTE/ 5G why is Public mobile telling me that I'm using the 3G network. Do I need a different SIM card or something?

[Albalshal]

No, it says it's not supported. That's the whole point. The phone supports 4G LTE and public data base mistakenly says not and it's going to force me to leave this network or pay 5 dollars extra per month. Somehow I need them to update their database for phones. 

[Alveeto]

I have a OnePlus 8T, I checked the white list. My phone is volte compatible. I'm not sure why I received the text message.

[umnikke8]

Your device needs to support VoLTE with Public. You can find out more and check directly here: https://publicmobile.ca/en/get-help/articles/volte 

[Ticked_Big_Time]

It's another way for Public to scam its customers. 

I have a 4g LTE phone and got the same message.  I'm done. 

I'm cancelling my service right now. 

[hTideGnow]

hi @Jpshum5 

it is not whether the phone has 4G, it is more if the phone is on PM's VoLTE whitelist

please use the IMEI checker here:
https://www.publicmobile.ca/en/get-help/articles/volte

[mikeinvernon]

Sooooo, i popped my number in there, says checkmarks for VoLTE, 5G and eSIM..... does this mean I won't be charged? Or if my phone even touches the 3g will it get the hit? There is no way for me to turn off the chance it might go for 3g in a less covered area....

[lunchboxx]

Same issue - OnePlus 7T with VoLTE available and turned on. Still got the message saying it's not compatible. Seems wrong

[Jpshum5]

Hello PM community,

I use a OnePlus 8 Pro device, as well as my family and have been with PM since last year April 2025. Today, I received a text message from PM that my device uses their 3G network and am subject to an additional $5 if I don't upgrade to an approved 4G LTE/5G device. On April 28, I received a PM text stating they are retiring the 3G network and to check my device's IMEI to ensure compatibility. I checked the IMEI for one plus 8 pro and it is compatible. I am really confused as to why one plus 8 pro are subject to the charges. I experienced the same problem with Fido last year, which is why I moved to PM and now they are doing the same thing. Anyone encountering the same issue?

 

[LUNA75]

I have an Umidigi G100 which is supposed to be 4G LTE compatible but I keep getting messages from Public Mobile that I am on a 3G network and have to pay $5 more a month plus next year my phone won't be supported on their system. Is there anything I can do as I haven't had this phone long and don't have a budget for an expensive phone. Thanks!

[Paulina3]

I have Motorola Moto G8 Power

[Randolph]

Same MSG for me and I have a Samsung Galaxy A05s which is 4G LTE supported. Feels like a scare tactic to buy a new device. My subscription is a 4G plan. This MSG is very confusing and misleading.

[hTideGnow]

HI @Albalshal  and @Fire9 

please use the IMEI checker to confirm if the phones are on PM's VoLTE whitelist:
https://www.publicmobile.ca/en/get-help/articles/volte

and @Paulina3 , what phone do you have?

[Paulina3]

Just received text from Public saying that my device uses 3G network and will need to switch to 4G LTE or 5G to avoid extra billing amount starting in June. My device is a 4G LTE though.
Other users have received similar text in the past. Wondering what the outcome was?

[Albalshal]

Hi,

I am using a moto g pro (XT2043-7) unlocked device. It supports 4G LTE but public tags it as 3G and sent a SMS to me today that is going to charge 5 dollars monthly fee to use this. I need this to be resolved. 

[Fire9]

I also got the message.  I have a Samsung Galaxy A14.  It is working on 4G LTE, but does have the option to work in 3G.  So since it it on 4G and my account is 4G I don't think I should have a problem.  I hope I don't.

[hTideGnow]

hi @_A 

A30 is not on PM's VoLTE whitelist.  Please use the IMEI checker to confirm:

https://www.publicmobile.ca/en/get-help/articles/volte