Phone not working despite changing to a 5G plan which was suppose to be activated today

[XavODi]

Hi there. Several days ago, I picked to switch a 5G plan which'd be switched into on October 8th and now I'm receiving ~'sorry we cannot complete your call since you don't have an active plan.  To make a payment to reactivate your plan, dial *611 from your public mobile phone' messages whensoever I try to call any number. To my knowledge this isn't live chat with a representative but I'm open to trying this and thank you.

[Sansan]

Switching plans does not make your phone not work. Keep in mind though you also need a 5G phone to get full benefits. But, all plans have access to the network regardless. 

Did you sign into your account to very if the account is indeed active? Or call *611 as you indicated the message said?

You would click on Manage Subscription to update or make a payment. 

If you have done all this and everything is fine, then use the chatbot to create a ticket for someone from Public Mobile to review and advise. 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Did you restart your phone?

[hTideGnow]

HI @XavODi 

sorry, this is no live chat, the chat is Chatbot

so, if you login My Account , it was showing Suspended?  is there a button Pay and Resume service to make the payment?

and if you need support, you can submit by Chatbot but you need to follow the steps below to submit a ticket

 submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437