10-08-2024 10:14 AM
Hi there. Several days ago, I picked to switch a 5G plan which'd be switched into on October 8th and now I'm receiving ~'sorry we cannot complete your call since you don't have an active plan. To make a payment to reactivate your plan, dial *611 from your public mobile phone' messages whensoever I try to call any number. To my knowledge this isn't live chat with a representative but I'm open to trying this and thank you.
10-08-2024 10:22 AM
Switching plans does not make your phone not work. Keep in mind though you also need a 5G phone to get full benefits. But, all plans have access to the network regardless.
Did you sign into your account to very if the account is indeed active? Or call *611 as you indicated the message said?
You would click on Manage Subscription to update or make a payment.
If you have done all this and everything is fine, then use the chatbot to create a ticket for someone from Public Mobile to review and advise.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Did you restart your phone?
10-08-2024 10:17 AM
HI @XavODi
sorry, this is no live chat, the chat is Chatbot
so, if you login My Account , it was showing Suspended? is there a button Pay and Resume service to make the payment?
and if you need support, you can submit by Chatbot but you need to follow the steps below to submit a ticket
submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437