Phone not working after activation

[slewin7]

I activated my phone and ported my number. Now my old sim does not work and Public Mobile does not work. I now do not have text, phone, or nothing sadly.  I submitted a ticket, but wanted to also check out here just in case I missed anything.

[slewin7]

My phone just started working after a restart. Thank you for your help.

[slewin7]

I already restarted my phone a few times. It is a pixel 5. The phone was on Koodo, so I do not think there would be any issues on the Telus network.

[computergeek541 · Accepted solution]

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@slewin7 wrote:

I activated my phone and ported my number. Now my old sim does not work and Public Mobile does not work. I now do not have text, phone, or nothing sadly.  I submitted a ticket, but wanted to also check out here just in case I missed anything.

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First, there's the obvious step of restarting the device.  Which model phone do you have?  Not every device out there is compatible. If it's a service provisioning issue, you'll need to wait for the customer support agent to respond to your ticket.