If this is the first time you've done anything with the phone then sure I guess you could try the reset. But that would normally be the last thing you'd want to do. I hope you haven't used it for much of anything as backups can also be hit and miss. I very much regret doing a reset a while ago over another problem so I would not recommend it. But maybe here...
from what you're reporting, it doesn't sound like an account issue...more like a hardware issue. Either your new phone is gibbled or the PM sim is.The quickest way to determine that is to find an unlocked phone and try the sim in that phone. Alternative is to find a working PM sim, try that working sim in your phone.
Are you sure the sim is resting nicely down into the little slot area on the tray? It shouldn't be "above" the tray at a corner or whatever. It should be basically flush with the tray.
Hi @MarieGee ... you can open ticket with PM CS agent. But if they confirm the sim setup is all good , then you really need to find ways to test your phone and sim card
Hi @MarieGee no sim card, usually is a device or sim card problem You can test your sim in another phone? And you can test another simcard on this phone?
