07-09-2022 08:29 PM
I can't send text messages and when people call me they can't hear me
07-09-2022 09:29 PM - edited 07-09-2022 09:29 PM
@Karen151
What phone?
Is it a long model?
07-09-2022 08:54 PM
You can also try your SIM card in another working phone. That will help determine whether hardware issue versus PM service problem.
07-09-2022 08:41 PM - edited 07-09-2022 08:48 PM
@Karen151 hi if above suggestions from @hairbag1 and @RossN don't work contact a cs agent for help to open a ticket Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH
07-09-2022 08:40 PM
Are you a new customer? If not have you experienced these issues before?
07-09-2022 08:32 PM - edited 07-09-2022 08:43 PM
@Karen151 hi turn off phone ,take sim out and reseat it turn phone back on
07-09-2022 08:31 PM
New phone or old ?
Try shutting phone OFF..then restarting.
Let us know if anything helps.
