Phone is dead and I can't login to my account
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06-23-2023 11:38 PM
My phone is completely dead and won't turn on. I am trying to purchase a new phone, but can't login to my account to get and account or sim information. I can't connect to my account because the OTP goes to my dead phone. How can I move my sim and plan over to a new device if I can't access the old one?
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06-24-2023 12:05 AM
All your account information is on the SIM so as noted by others...just pop the old SIM out of the old phone and pop it into the new phone.
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06-23-2023 11:41 PM
Pull the sim, insert the sim.
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06-23-2023 11:41 PM - edited 06-23-2023 11:41 PM
@Johan73 Just buy a new phone and put the sim card in it no need to anything else
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06-23-2023 11:40 PM - edited 06-23-2023 11:41 PM
PM just changed to a new EverSafe login system and you need to complete the setup
If you have already created an EverSafe id, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Resend code and then choose Send email
If you have not created an EverSafe id yet, you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS. (Sending the code to email would not be a choice until EverSafe id is fully setup)
Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID
- Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
(!!!You will need to click Resend Code and then Send email to trigger the 2FA to email) - Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.
If none of those workarounds helps, please open ticket with support and have them to help in this situation: