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Phone died - transfer eSim to physical sim on new phone

RachelFitz
Great Neighbour / Super Voisin

Hi!

My old phone (with an eSim) just died and I need to transfer my account and phone number to a new phone.  I've purchased a physical Sim to use with this phone.  

Is it possible to keep the same number?  

How do I make the switch?

Thanks!

Rachel

4 REPLIES 4

RachelFitz
Great Neighbour / Super Voisin

Thanks!  Your instructions worked perfectly.

 

fixin
Deputy Mayor / Adjoint au Maire

@RachelFitz - Since you won't have access to My Account 2FA to phone number send it to your email in the 'Didn't get the code?' button below the six boxes to enter.

Send it to your email address.

Then go to My Account > Profile > Hit the crayon next to the SIM card number & enter in the new card number.

You Will Also Keep your existing phone number on the account.

hairbag1
Mayor / Maire

@RachelFitz 

EZ...just log in to your account and go to  Profile...

simmm.jpg

DennyCrane
Mayor / Maire

Yes you can. Just login to your account and edit your sim card number.

Need Help? Let's chat.