03-10-2024 11:54 AM
Hi!
My old phone (with an eSim) just died and I need to transfer my account and phone number to a new phone. I've purchased a physical Sim to use with this phone.
Is it possible to keep the same number?
How do I make the switch?
Thanks!
Rachel
Solved! Go to Solution.
03-10-2024 04:51 PM
Thanks! Your instructions worked perfectly.
03-10-2024 12:20 PM
@RachelFitz - Since you won't have access to My Account 2FA to phone number send it to your email in the 'Didn't get the code?' button below the six boxes to enter.
Send it to your email address.
Then go to My Account > Profile > Hit the crayon next to the SIM card number & enter in the new card number.
You Will Also Keep your existing phone number on the account.
03-10-2024 11:56 AM - edited 03-10-2024 11:57 AM
03-10-2024 11:55 AM
Yes you can. Just login to your account and edit your sim card number.