Phone calls

[robinpaige]

I can’t call out fails right away

[softech · Accepted solution]

@robinpaige

yes, some of the tests about is to confirm what exact problem on PM side.  Also, the test to put your sim in another phone would trigger a sim re-provision and could resolve the account issue

 if Apple has done enough test with you toget and nothing works, open ticket with PM support for them to investigate further

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Dunkman]

@robinpaige 

Does incoming calls, texts and data work?

Plan active? versus suspended

Try also adding prefix 1 in front of area code.

As mentioned before, you could put your SIM card in another working phone.  This will help determine whether hardware issue versus PM service problem. 

[robinpaige]

Had the phone at Apple Store and they did all the test and said it was a public mobile issue. The phone is working fine from the apple side of things

[softech]

@robinpaige 

how about incoming calls?  text ? mobile data?

couple things to check first

• reboot your phone once.  
• reseat your sim card (Power down the phone, take sim card out for a minute, then put it back and power up)
• change your Preferred Network Type or Network Mode on your phone to 3G Only (or WCDMA).  Importanr thing to chexk is to confirm if phone is connected in this mode at all
• if you have another phone, put your sim card in that other phone and test
• use your phone in another area, it could be a local network issue