Ok thanks to let us know...and don't forget to click on the good answer ...ACCEPTED AS SOLUTION...It will help other to find the solution...Have a nice day @jess4buck
I just got the talk and text plan no data too broke this month lol for data
We joke...as I'm sure it was a typo. You mean $25 right? Or do you have a couple referrals or have you been here a couple years along with maybe autopay?
@jess4buck glad to hear it! Sometimes when changing plans, the system gets a bit confused. Reporting lost suspends your service, and then marking it found makes the system go back and re-allocate your talk and text (and if you had it, data) to reactivate them. It seems to work most of the time when this happens.
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it seems like you did immediate plan change. When you do renew your plan in future date, the service should renew itself. if you change plan immediately, and the service not renew properly, you may need to try lost phone funtion.
@jess4buck, If your self serve shows your plan as now Active, you could try the lost/found phone trick. Report your phone lost/stolen, wait a few minutes, then report it as found. Then restart your phone. This sometimes helps kick start things...
