Phone calling and receiving

[Che123]

My phone could't call or receiving recently.  Is ther any Public Mobile Stores for service support.  I found the on-line service/question resolving is helpless.

[umnikke8]

Changing plans shouldn't have changed anything to do with reception. If your service was working before, it should still be working. More than likely something has gone wrong in the backend system due to the plan change. Your best bet is to contact support by filing a ticket so they can look into what has gone wrong.

[Dunkman]

@Che123 

Looks like you posted a couple of days ago with the same question.

Community members are customers like yourself.  We have no access to your PM account.  More details would be helpful to help.  

Several customers are having similar issues due to network changes and their older phones

https://www.publicmobile.ca/en/get-help/articles/850-turndown

P.S. I will likely merge your two posts in the near future. 

[hTideGnow]

hi @Che123 

it is not the plan..  All plans can use 3G/4G/5G networks here.  

your voice problem is the device problem, device limitation

what phone do you have what is the model?

Add: your voice issue is because of this:

850 MHz Turndown | Help Article | Public Mobile

[Che123]

I have upgraded my plan from 3G to 4G plan.  Still cannot calling in or out of the phone. Why?

[funpig1]

@Che123 

Do you have a 3G phone or 3G plan, it may be that you have been affected by recent changes to the network as they switch away from 3G. You may need to upgrade your phone/plan.

If you had working 4G or higher phone in your location, and it suddenly cannot make or receive calls, about all you can do is to reset your network connection by going into your phone settings or reboot your phone. This is the first and about the only advice you can receive to do anything on your end if you get a customer agent to respond to you. The next thing that the customer agents will try to do is to reset the network on their end to see if that solves the problem for you. Message the agents directly using the link below. Good luck.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Sansan]

No, there are no support for Public Mobile customers in stores. It's all online. 

What type of phone do you have? Did you receive a text message or email from Public Mobile recently regarding changes to the 3G system as of March 17?

[Yummy]

I assume your phone and PM service worked well up to today, correct?
It could be service outage in your area...

Check if your account is active - bill paid.
Pull out SIM, reboot phone (turn off/on), push sim back.
Try another sim to confirm if issue is with your phone, sim or PM service.