@Rufus45 If your account is suspended but still within the 90 days of suspension, then purchase a voucher from SDM, London Drugs, 7/11 or Shell and add the funds by dialing 611 on your phone. Recharge.com will also email a voucher PIN to you to load via 611.
As long as your account has not been deactivated due to no payments for 90 days, then you can also login to self serve (use incognito/private mode on browser or clear cookies) and select the Quick Link and select Set Up Pre-Authorized Payments and you can Update Card Information or select Payments option from left side of page and then Manage Payment Method and update card, or just use Reactivate My Account option and you should be able to update or add your payment card or add a voucher.
