Phone Plan

[Jaimewillis]

Hi 

I am not able to make any outgoing phone calls. It says “can’t be completed as you have used all available minutes” and instructions to purchase more minutes. Problem being I have an unlimited provincial calling monthly plan. Please help as this is my only method of communication and if an emergency happens I cannot call anyone.

Thank you

[Jaimewillis]

I will look but I don’t make any calls out of province anyway just the lower Ontario area to family and friends. Anything out of country is only through messenger on the internet.

[Jaimewillis]

Yes, already tried a hard reset and toggling the air plane mode switch among other things. All numbers already have the 1 in front. I will message the above for further help. Thank you for posting it.

[HALIMACS]

To be certain, @Jaimewillis , you are on the Provincial calling plan, and NOT the Canada-wide plan?

You should be able to move over to the Canada-wide for the same (and possible less) money.

Have a look at the available suite of plan offerings - PM Plans

Download the PM app and you'll see additional 3G plans at $25 and $15.

[softech]

@Jaimewillis   this is a common glitch  😞

Usually a device reboot should resolve the issue

also, make sure you put a 1 in front of the 10 digits number when you dial

if nothing works, then you will need support to clear up the issue for you.  Please message them here:

          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there