Petro-Can Mobility not in list of old service providers

[Lifeontheranch]

Hi,

How do I go about activating my account if my current service provider is not listed in the Old Service Provide drop-down list? Thank you.

[darlicious]

@softech

Lol...ok I found the posts in the announcement thread....I thought I was going crazy well may be I am a little......

@J_PM 

Sorry about my little rant above....still true though.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[darlicious]

What the heck.....where did my detailed post go? Dang it I had posted at the same time as @softech ( no other tags appeared when replying) and this stupid new community ate another one my posts....this is getting really annoying as its starting to happen every day if I happen to notice...

I even got notifications that @softech  replied, I am pretty sure the OP bravoed me and I got the notification about 10 minutes ago that the OP chose a solution which is how I noticed that my post was missing!

@J_PM 

A long time ago when **poof**the magic post eating dragon would target members we could at least access our "unmoderated" posts to see if that's where they went and screenshot the reply to post it. Now they are just gone....very frustrating!

Have I mentioned how much I HATE THIS STUPID NEW COMMUNITY? Lol.....🤔!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[softech · Accepted solution]

@Lifeontheranch   

For porting from Petro Canada, you are advised to first pick a new number for activation first. 

First check if your number can be ported into PM first:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

If so, activate with a new number.   Once activated, you can then go into My Account and select Change Number and request porting there

There, you will not be asked what old carrier is.  Simply put  the IMEI  in the field: Equipment Serial Number.   (You can get the IMEI by just dialing *#06# on your phone) 

Do not use an account number and do not fill in the PIN for porting when coming from Petro-Canada Mobility.