Personal unlocking key

[FionaTsang]

hello. I’ve accidentally locked my sim by entering the pin incorrectly 3x. I’m looking for my personal unblocking key. I can’t get it through my account because I can’t get past the two way authentication as I am not receiving text messages.

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[computergeek541]

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@FionaTsang wrote:

hello. I’ve accidentally locked my sim by entering the pin incorrectly 3x. I’m looking for my personal unblocking key. I can’t get it through my account because I can’t get past the two way authentication as I am not receiving text messages.

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It wouldn't have made a difference even if you were able to access My Account/self serve.  The PUK for your SIM cards isn't in there.

[softech]

@FionaTsang 

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

[samsunga31]

If you click on the link that ends in 22437 that is a direct message to a csa. It's very straight forward.

The other link is your mailbox here.

[FionaTsang]

This is going in circles and I can’t get a ticket created 

[samsunga31 · Accepted solution]

Hello.

To get your Public Mobile PUK code, you must contact customer support, as it is not printed on the SIM card or its packaging. You can do this by starting a conversation with the virtual assistant SIMon or by submitting a ticket to the CSA. When you contact them, you will need to provide account and security information to verify your identity.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Mailbox here.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage