01-16-2024 08:25 PM
Hello
I just made a payment to my plan using a payment voicher and it's not showing up in my balance, thanks.
01-16-2024 09:41 PM
01-16-2024 09:30 PM
I understand that @Handy1.
It's been a long-standing practice around here to discourage people from doing chargebacks since it amounts to 'free' service. The penalty is that users don't get to use credit cards on their account for a two-year period.
I guess I just didn't understand the ask in relation to the OP's question, however perhaps you were just seeking background information.
01-16-2024 09:26 PM
I use cash to get voichers.
01-16-2024 09:23 PM
@HALIMACS When some folk have done charge backs they have to use vouchers after that and get support to help load them is my understanding . I’ve never done it before just from what I’ve gathered reading here in the forums
01-16-2024 09:21 PM
What does a chargeback have to do with the voucher not working @Handy1 ?
01-16-2024 09:10 PM
@Henry71 did you happen to do a charge back from the bank before ? In any event you can also get support to investigate
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-16-2024 09:08 PM
I purchased the voicher on Friday.
01-16-2024 08:52 PM
@Henry71 Some vouchers take 24 hours after purchase to use . Where did you get the vouchers from ?
01-16-2024 08:28 PM - edited 01-16-2024 08:29 PM
Try logging off, and logging back in again.
Then, check under your Payments tab for the payment.
You can also tap the little refresher icons on each page to get an up-to-date version of the page.
If after all that you STILL don't see the payment, contact customer support to help with applying it.
To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.