Community

Engel · ‎04-12-2023

I need to make a payment to my account but in order to do so I have to type in the CODE that is sent to my EMAIL. Here is the problem it does not give me time to check the email on my COMPUTER (I don't have email on my phone) then go back and type in the code sent. Time expires, and I'm back to square one, can't get into my account.

What happened to the option of receiving the code VIA SMS to my phone? This was NO PROBLEM. Email is a big problem for me, time expires. Is there a way to receive the CODE VIA SMS?

Why are you making it more difficult to LOG IN to make payments? It used to be so easy without this CODE verification.

Engel · ‎04-12-2023

Thank you very much....all good now

dust2dust · ‎04-12-2023

And vouchers can be bought in lots of stores and a couple places online. There's also the real time payment method in a few stores.

hairbag1 · ‎04-12-2023

@Engel

you also have the option of loading funds to your acct by dialing 611 from your phone.

If using credit card, you'll need your 4 digit PM pin number.

If paying with vouchers...no PM pin req'd.

Engel · ‎04-12-2023

Thank you, It seems I am late making payment. Payment requests seem to change frequently now. Plus I used to get notification when my payment was due, that is gone now. So what should I do now?

Yes, the SMS option is not there now.

hycm53 · ‎04-12-2023

@Engel I'm not sure why you don't have time on your computer to check your email that sent 2FA? I always get 2FA send by email.

hTideGnow · ‎04-12-2023

H @Engel you ever login to My Account with this email before? Maybe the email address on My Account was wrong?

If you still cannot get the code and unable to login , Please submit ticket to PM CS agent at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

hycm53 · ‎04-12-2023

@Engel wrote:
I need to make a payment to my account but in order to do so I have to type in the CODE that is sent to my EMAIL. Here is the problem it does not give me time to check the email on my COMPUTER (I don't have email on my phone) then go back and type in the code sent. Time expires, and I'm back to square one, can't get into my account.
What happened to the option of receiving the code VIA SMS to my phone? This was NO PROBLEM. Email is a big problem for me, time expires. Is there a way to receive the CODE VIA SMS?
Why are you making it more difficult to LOG IN to make payments? It used to be so easy without this CODE verification.

When login there're two choices to choose, send 2FA by SMS or by email. If you only have one email choice to chose then it means your account is suspended that's what I understand.

Meanwhile you can set your email app to get email.

softech · ‎04-12-2023

@Engel the count down time you see on the login page after you click 2FA code is a time before you can request another 2FA code. It is not a time you can use the code. You can use the code a lot longer than that time

So, try again, check email and enter the code. (When you check email, keep refresh the page or your email client as some are set to automatically check only ever 15 mins or so. Manural refresh to get the code quicker)

With the option to send to the phone, it will not be available if your phone's account is expired.