02-03-2023 10:52 AM
02-03-2023 11:41 AM
@Farrah2 wrote:did not edit the payment we added a new one same card but different cvc
@Farrah2 you meant you updated the credit card successfully on your son's My Account The update was successful? and the payment went through and now active?
So, the double charges you mentioned was from this morning?
02-03-2023 11:38 AM
His account was suspended yesterday and we try to reactivate last night but we are having trouble signing in so this morning we did it created a new password and did not edit the payment we added a new one same card but different cvc
02-03-2023 11:20 AM
@Farrah2 wrote:On my card because, my son is on public mobile and I’ll checked later if it shows up in his account. My card expired and his account got deactivated.
@Farrah2 his account got suspended now?
Login to his My Account first to confirm the account status
Provide us more info and we can advise further
For credit card, if the 2 charges are around the same day, same amount, very likely it is just a pending charge. But of course, you can call the card centre to confirm
02-03-2023 11:17 AM
My cc got double charged
02-03-2023 11:16 AM
On my card because, my son is on public mobile and I’ll checked later if it shows up in his account. My card expired and his account got deactivated.
02-03-2023 10:55 AM
If these end up being Authorized/Approved charges and the extra funds are not showing in your Available funds area, then contact Public Mobile Customer Support Representatives (CSA).
There are 2 ways to reach CSA, found here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
Otherwise, see @Handy1 's post.
02-03-2023 10:54 AM
@Farrah2 kindly provide more info whree you see the double charges
do you see it on the credit card,? one of them would be just a pending charge and will got dropped off
Also, did you check Payment page on My Account? did it show double charge there too? Please note a regular renewal will show up in 2 entries there. Like a $25 plan renewal will show as $10 and $15
02-03-2023 10:53 AM - edited 02-03-2023 10:53 AM
@Farrah2 Does one charge show pending and the other posted the pending charge will most likely fall of