Payment

[dave-420]

my 50 dollar plan just ran out and i want to choose the 15 dollar plan. I added the 15 dollars to my account. It it wont let me change my plan from 50 to 15

[darlicious]

@dave-420 

Did you click on the "fromAlan_K" in the above post? This should answer your question and help you solve your problem without moderator assistance. Remember whenever you are performing any kind of change in your account to do this first:

1. Clear the browser of your device and close all tabs.
2. Do device maintenance.
3. Reboot your device.
4. Open one tab only using chrome, firefox or safari.
5. Use secret/private/incognito mode.

This will always help things move more smoothly in your account and avoid error messages.

[Anonymous]

 @will13am : from Alan_K

[HALIMACS]

To contact a moderator, there are 2 methods:

1. Use the ticketing system for a faster response time. Click on the chat bubble in the lower right and type moderator assistance, then select account-related issue, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
2. Send a private message to the moderator by clicking here

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[will13am]

When the account is suspended, I don't think plan change is possible.  You could message initiate a support ticket to do the plan change by clicking the chat symbol on the lower right corner of the website.

[dave-420]

How do I get ahold of the moderator

[Anonymous]

It's kinda goofy but the process is supposedly the other way...change first then pay. So it seems perhaps you have to contact the moderators. You absolutely should be able to change plans at the moment.

[dave-420]

My data ran out 2 weeks ago. My plan expired today and I put enough in my account to choose the 15 dollar  plan cause it’s all I can afford and it won’t change the amount owed so I can proceed with payment 

[dave-420]

my service got cut today. So your telling me I can’t change plans to one that I can afford? 

[computergeek541]

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@dave-420 wrote:

my 50 dollar plan just ran out and i want to choose the 15 dollar plan. I added the 15 dollars to my account. It it wont let me change my plan from 50 to 15

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This is because the option for an immediate plan change is being selected. if you do this, you must pay the $15 now, and the $50 already paid and the remaining time left from the $50 plan will be lost. To avoid, this schedule for the system to make the change for you at the time of the next renewal.

When you say just ran out, do you mean that you ran out of data or that the plan just expired and went into the new billing cycle and renewed?  If it did, now would be the worst time to perform an immediate plan change.  Are you seeing some type of error message while trying to make this change?