Payment

[Kaslf12]

I just did my payement and I was charged on my account and the say I didn’t make the payment and they don’t wanna put my service back and I’m so flipping mad I can cal a real person all I get is robot  I took a ticket for whatever and I’ve been waiting for the past 4h

 

[Kaslf12]

And how am I supposed to put myself on incognito mode 

[hTideGnow]

hi @Kaslf12 

is the money just showing as Available funds and didn't use for renewal ?  If it is , login My Account using Incognito/private/secrete mode,  put the account as Lost/Suspend first.  Logout My Account.  Wait 15 mins and Login back in using Incognito/private/secret mode and unsuspend it , this  will force the system to use the money to renew

[Kaslf12]

Yes I checked and I was charged 

[hTideGnow]

hi @Kaslf12 

check the payment history to see if PM shows they charged you

[Kaslf12]

Where I can’t see it 

[hairbag1]

@Kaslf12 

when you log in to your account, you should see a Resume prompt...click it !

[Handy1]

@Kaslf12  Did you try and reboot the phone or reset network settings see if that helps ? And sorry no live chat support is all through messaging but if chat bot not working for you , you can use this direct link to support if still needed 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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