Payment

[Juliakim]

Hi

I have changed my plan today,they took 2 times payment. 

Also,they didn't affect my rewards. 

Please check and contact me

• Thank you

[Handy1]

@Juliakim  Sounds like you didn an immediate plan change and not change plan on renewal ? Also is one charge just pending or are both posted ? But you can confirm with support 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Hollister]

@Juliakim 

Did you do an immediate plan change? If yes, you get no credit for the plan you were on before. 

Contact an agent:

• you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

• Monday to Sunday: 9 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

[hTideGnow]

hi @Juliakim did you clicked Change now twice? PM agent usually can help to sort out,  submit ticket here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437