Payment

[Deana27]

Hi, I am having trouble making a payment to my plan. I cannot login to my account.  I have reset my password,  however I still cannot gain access. I have called *611 and have no idea what the account PIN is found... I simply wish to make a payment. Please Help

[softech]

@Deana27 

you were able to login the new Eversafe account before?

Please wait a full hour and try again using Incognito mode.

When you reset password and re-logom, make sure you type out the the whole email address and password and do not use browser's auto-complete

if nothing works, message support for help

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

And if you want to resume service first, get a voucher from SDM/London Drug/711/Shell and load the voucher using *611 (no account pin required)

[Handy1]

@Deana27  you can buy payment vouchers and load them *611 no PIN number needed . If you reset the password already and still can’t log in . Please submit ticket with support to help you regain access 

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437