Payment

[SamuelHUI]

i wanted to pay with my international HSBC debit card for the monthly bill, but its not working

[esjliv]

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@SamuelHUI wrote:

I just bought it on recharge that u suggested. they charged me money and said payment declined, is this a scam orr smth 

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@SamuelHUI - recharge should not be a scam; but it does charge a fee. Is the card you used accepted on this site? Are you sure they charged your card?

You can also look into obtaining a voucher to make a payment through 611 or use the "Instant top-up" option,  see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some vouchers found here: https://publicmobile.ca/en/on/payment-voucher

[SamuelHUI]

I just bought it on recharge that u suggested. they charged me money and said payment declined, is this a scam orr smth 

[softech]

@SamuelHUI  is the HSBC debit issued outside of Canada and US, like issued in HK?  Only those issued in Canada or US will work

[Hollister]

@SamuelHUI 

Public Mobile currently accepts credit cards (Visa, MasterCard, American Express), Visa debit, and MasterCard debit cards issued by Canadian or American financial institutions that are associated with addresses in Canada or the U.S.

https://publicmobile.ca/en/bc/get-help/articles/update-or-remove-your-payment-card

[Dunkman]

@SamuelHUI 

Public mobile only accepts Canada or USA issued credit cards and Visa debit cards.  You can purchase payment vouchers either in store or even online (recharge.com -  service fee applies)

[Handy1 · Accepted solution]

@SamuelHUI  Sorry you can only use canadien issued bank visa / debit visa / Mastercard other option is vouchers from 7-11 / C tire etc and load them *611 or in my account payment page 

add and American issued bank