@Julia9 wrote:
No it doesn't. The freedom plan was a year plan and expired. I still have the SIM card, but that won't help me. I'm ok with getting a new number. The problem now is I can't solve this issues because I can't speak to anyone and I can't log into the PB account because it's sending a verification code for a number that doesn't exist/hasn't been transferred....
@Julia9 - yeah, the Freedom account needed to be active to successfully port/transfer to Public Mobile.
To try and work around to get into your My Account, can you try the "Forgot your password" option: https://eversafe.id.telus.com/user/forgotpassword?locale=en&ForceAuth=true they try logging in again.
Or, when you get prompted for the SMS code, continue to hit the 'resend' option, or enter incorrect codes for a few times, then see if an email option presents itself.
Once you get into My Account, you can change your phone number in your profile area. Hopefully this will get services working.
If you really want your freedom number, you'll likely need to make a payment to reactivate that account, then request the port again with Public Mobile, either in your profile section (after you change your number and services are working), or with help from a CSA.
The 2 ways to contact the Public Mobile Customer Support Agent (CSA)_Team are below:
1 - Normally Faster - use this link to: Get Help With Public Mobile Chatbot], OR
2 – Slower - Use this link to: Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: Private Message to Public Mobile Customer Support Agents (CSA)
