Yesterday I got an alert that my automatic top-up failed to process. This was odd because I've been using the same credit card info for years with no issue and my card hasn't expired or had issues anywhere else, but whatever. I logged in and tried to manually process the payment - no dice. So I changed my information to a different credit card. It accepted the info, but still refused to process the payment. I tried calling into 611 to process the payment there - still no luck.
I've been going around in circles trying to figure out how to submit a ticket to a customer support agent. Based on the broken and circular links provided by the AI chatbot, posting here seems to be it. Hoping an agent sees this message and reaches out, or I guess I'm done with Public Mobile. 😞
