Payment wasnt successful

[B05]

I would like to speak to a real person please 

[JL9]

You can still talk to a CSA, just not over the phone as it is via the methods above. The community can most likely help you with your issue, but if you would prefer to wait for a CSA they will respond during their regular hours.

[darlicious]

@B05 

You can't talk to anyone but you can communicate via private message with customer support. However they are closed until 6am eastern. So you have us. We can probably instruct you on how to fix the issue in 30 minutes or less. Or send a private message and log back in tomorrow morning and check your private message box for a reply from a CSA.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

[BKNS27]

@B05 

We are all humans here to help you but only through this Community. We are members that encountered similar issues and can assist you to fix your problem.

What payment process are you having difficulty with?

Login into your account to make payment?

System not taking your CC information?

[JK8 · Accepted solution]

@B05 

There are no humans to talk to. Did your autopay fail which sometimes happen. If it failed go to the payment tab in self service and choose other from the drop down menu and enter the cost of your plan. Use chrome in incognito, but clear your browser cache first.

If you continue to have problems contact a CS Agent with the links below:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[softech]

@B05   what kind of payment issue you encountered?  Any chance you can share and maybe we can advise?

If you want to contact PM Support, you have to open ticket with them and message them via Community inbox here.  Sorry, no live person to speak to

To open ticket:

1. If you have access to My account: Click on the bubble on the lower right or https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

If just about unable to pay.  When you make a payment, try to use the option "Other (Enter the desired payment amount)" instead of using Amount Due.  That "Other" option usually works better