Payment problem when activating a sim card

[HosseinF]

Hi,

I am trying to activate a sim card. I am not able to finish the payment. I receive this error message: (We were not able to process your payment. Make sure all information is correct or try again with a different card)

I tried the payment with 5 different cards! All of them are OK and tested with other online payment platforms but none of them worked here.

Any idea about what I can do?

Can I activate a sim card using a voucher?

Thanks.

[Timer]

@HosseinF 

use browser from computer, clear cache and cookies and use one page inPrivate mode,

and check your credit card is charge from,

[dust2dust]

@softech- Just all a part of this ridiculous shamozzle of a roll out. Testing? What testing? We don't need no stinkin' testing.

[softech]

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@dust2dust wrote:

@softech- It seems paying by vouchers during activation is gone.

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@dust2dust   hope it is just temporary. 

One of the advantage is for people with no credit background (and credit card).  It was ok when in-store activation was still an option.. now, what are they supposed to do ? Visa giftcard?

[HosseinF · Accepted solution]

Thanks to all that have replied to me.

I believe voucher is not available for activation (at least not at this time).

[👍 Luddite]

I sent a PM to them to activate the sim card for me.

[dust2dust]

@softech- It seems paying by vouchers during activation is gone.

[softech]

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@HosseinF wrote:

Thanks @RossN 

In the payment page, there is no place to add voucher code. Do you know how I can use a voucher for this?

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HI @HosseinF   In the Payment page, there should be 2 buttons under Payment Method:

Visa/Debit, and Voucher

If you don't see that, try again on a Desktop computer and laptop.  PM has confirmed that is issue with paying on phone and tablet and they are working on a fix now.

[RossN]

@HosseinF hi I just checked it says this  they except visa ,American express,Mastercard and visa debit with Canadian address no vouchers anymore 

[MrSpock]

@HosseinF that is odd there always was a place to add a voucher nothing there that says other ?

[HosseinF]

Thanks @RossN 

In the payment page, there is no place to add voucher code. Do you know how I can use a voucher for this?

[RossN]

@HosseinF Hi yes you can activate with a voucher also check those credit cards that you used and make sure they were not charged also put your Sim in your phone and see if it’s activated