Payment on an account

[anthnewt]

I am not a subscriber to public mobile but have a debit on my visa from you

John

[surreyboz]

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@Anonymous wrote:

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@surreyboz wrote:

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@Anonymous wrote:

@anthnewt  - John, since this is a public forum, you should remove all personal information from your post (click the 3 dots in top right corner).

As for the billing, did you ever have an account with Public Mobile?  Any chance a family member is using your CC to pay for their PM account?

If there is no way your account was legally used to pay for a Public Mobile service, you need to contact the moderator team via private message and ask them to investigate.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 8AM-Midnight(EST) & Sat/Sun 8AM-10:00PM(EST)

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He or she is not a Public Mobile Client so they have no obligation to this person. On the other end he or she is a client of a certain credit card company it's up to them to investigate not Public Mobile

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@surreyboz- Although that is true, going to your credit card company and doing a chargeback usually means your current card is cancelled, and they have to send you a new one.  Depending on the company it could take a couple of days until you get a replacement card.  If it is something that PM can trace & fix, why not avoid the headache with the CC company.

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The thing is he or she can not go to Public Mobile because they won't be able to help him or her because he or she is not a Public Mobile Customer. 

[Anonymous]

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@surreyboz wrote:

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@Anonymous wrote:

@anthnewt  - John, since this is a public forum, you should remove all personal information from your post (click the 3 dots in top right corner).

As for the billing, did you ever have an account with Public Mobile?  Any chance a family member is using your CC to pay for their PM account?

If there is no way your account was legally used to pay for a Public Mobile service, you need to contact the moderator team via private message and ask them to investigate.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 8AM-Midnight(EST) & Sat/Sun 8AM-10:00PM(EST)

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He or she is not a Public Mobile Client so they have no obligation to this person. On the other end he or she is a client of a certain credit card company it's up to them to investigate not Public Mobile

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@surreyboz- Although that is true, going to your credit card company and doing a chargeback usually means your current card is cancelled, and they have to send you a new one.  Depending on the company it could take a couple of days until you get a replacement card.  If it is something that PM can trace & fix, why not avoid the headache with the CC company.

[surreyboz]

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@Anonymous wrote:

@anthnewt  - John, since this is a public forum, you should remove all personal information from your post (click the 3 dots in top right corner).

As for the billing, did you ever have an account with Public Mobile?  Any chance a family member is using your CC to pay for their PM account?

If there is no way your account was legally used to pay for a Public Mobile service, you need to contact the moderator team via private message and ask them to investigate.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 8AM-Midnight(EST) & Sat/Sun 8AM-10:00PM(EST)

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He or she is not a Public Mobile Client so they have no obligation to this person. On the other end he or she is a client of a certain credit card company it's up to them to investigate not Public Mobile

[anthnewt]

Thx for the info. 

[Alex888]

@anthnewtTo add to what @Anonymous said, you should also contact your credit card company and have them cancel the card and let them know it was compromised so you don't get any other charges.

[Anonymous]

@anthnewt  - John, since this is a public forum, you should remove all personal information from your post (click the 3 dots in top right corner).

As for the billing, did you ever have an account with Public Mobile?  Any chance a family member is using your CC to pay for their PM account?

If there is no way your account was legally used to pay for a Public Mobile service, you need to contact the moderator team via private message and ask them to investigate.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 8AM-Midnight(EST) & Sat/Sun 8AM-10:00PM(EST)