Payment failed

[kizaru]

Trying to switch from Roger’s to a more reasonably priced plan, but when I try signing up for the 90Gb for 90 days, and enter my card details, it always says “payment failed” even though I know the card works

[computergeek541]

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@Trevormn wrote:

Sometimes it’s an issue of matching address with the card you using and the address you set for the account. If not send a email to support.

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There isn't any e-mail address to contact support. All support is provided only by private message on this website.

[Trevormn]

Sometimes it’s an issue of matching address with the card you using and the address you set for the account. If not send a email to support.

[HALIMACS]

@kizaru 

Are you using a Canadian or US credit card -OR- a debit Visa or debit Mastercard?

Only those will work.

IF you can't get anything to work, even after trying to reinstall the app, contact the customer support agents regarding the payment issue.

To contact a Customer Support Agent, send a private message to them by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

[Sansan]

@kizaru did you sign up by downloading the public mobile app? If yes, try un-installimg and re-install again and start over.