Payment error on activation

[Skyblue]

I was able to put all the information to activate the account, but I was having difficult time processing the payment. I sent two emails to the moderator, but I haven't received any reply. Can someone help please?

[Skyblue]

Thank you for the help!

[daredogg · Accepted solution]

Easiest way to contact a moderator is to go onto the Users Online page and find someone with a tag beside their name. Hover your mouse over the name and you'll see a pop-up with an orange Send Message. Moderators should start showing up around 9:00 am EST.

If nobody is online yet, our moderators are listed in this post here... All you need to know about our Community Moderators

[Skyblue]

Thanks for your reply. Can you tell me how to contact one of the moderator please? Thanks.

[daredogg]

Hi @Skyblue when you activate, choose 90 days, province-wide calling, global texting and 6GB of data, which totals $120. After you've activated, contact one of the moderators asking them to adjust the data. Include the SIM card order number in your private message to them.

[Skyblue]

I have the receipt to prove that i order the sim card during the promotion. If i activate the sim, the promotional plan is no longer shown on the website. How do i choose promotional rate when it is no longer available? Thanks.

[Rockdaddy22]

Yes

[Skyblue]

It defeats the purpose of activating if I don't get the promotional rate. The other thread mentioned that public mobile will honour it, but I am not able to get any response from the moderator. How do i get a response quickly from them? Thanks.

[Skyblue]

Will Public mobile still honor $40 promo plan for those who had trouble activating due to payment errors?

[Skyblue]

I am not sure whether they will still honor the promotional offers though. I kept trying to activate and I couldn't.

[Skyblue]

Thanks for your replies. Yes, I sent private messages to moderator but I have not received any answer yet. I have tried two different credit card and both of them gave me an error message. I will try clearing the cache like SD08 has suggested.

[daredogg]

You said you sent two emails... did you mean private messages to the moderators?  The reason I ask, because using the email form from the website can take longer at times to get a response. Not sure where they're at in responding to requests, but I know it's been taking a few days.

What @SD08 has suggested is right. If your credit card was not charged, then attempt your activation again. If your credit card was charged, then you'll need a moderator to help you.

[SD08]

Check your credit card account to see if there was a non-zero charge amount. If yes, and if your service does not come online within an hour or two, then you'll probably need the help of a mod to fix the activation error.  If no charge, clear your browser cache before trying again or or try a different browser, try a different credit card, or any combination thereof.