Payment due cycle

[Steveroo]

Hi, my account tells me the auto payment is due today April 16th 2019.

Within my account settings I have remaining unused data from the current bill and my account has not been refreshed yet.

What time is the new bill cycle started/refreshed at each month?

[Anonymous]

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@Steveroo wrote:

Once payment has been made does that mean my data is refreshed to 0 Megabytes used?

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It's worth testing and you can report back your findings. We'd all be interested. If you're out west just try to use data after midnight ET so 9pm PT. See what happens.

Seems to me that the fact that the counters get reset at midnight ET suggests that the services should start working.

[geopublic]

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@Steveroo wrote:

Once payment has been made does that mean my data is refreshed to 0 Megabytes used?

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Yes, @ ~2:00 am EDT April 17, 2019

[Pizzaeh]

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@Steveroo wrote:

Once payment has been made does that mean my data is refreshed to 0 Megabytes used?

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Once the payment is made and the next 30/90 day cycle begins the data/talk/text resets.

[Steveroo]

Once payment has been made does that mean my data is refreshed to 0 Megabytes used?

[Anonymous]

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@Steveroo wrote:

Hi, my account tells me the auto payment is due today April 16th 2019.

Within my account settings I have remaining unused data from the current bill and my account has not been refreshed yet.

What time is the new bill cycle started/refreshed at each month?

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Everything runs on eastern time around here.

At 8pm ET it'll say Plan Expired in red.

At 00:00 ET it'll say suspended and take the community reward out and reset it and take out and re-apply the autopay, loyalty and referral rewards. It will also inexplicably change the expiry date to this new day later. Counters for services will be reset here too.

Around 1:45am ET it'll convert those taken rewards into the Current Balance. The autopay recording in 611 says that at 2am ET it'll renew.

The system will take from Available Funds and if not enough there it'll go to autopay for the rest and if that doesn't succeed then it will stay suspended and turn off the service. Until then your service should stay working.

Don't worry about all the dire warnings until your service stops working. Then finally around noon ET if all is good you'll get a text saying all is good.

[stonechucker]

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@polnyb wrote:

10:00 a.m MT

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Let's go with 10 pm MT.

The actual charge to your credit or debit card is 2:00 am ET tomorrow (if needed).

[polnyb]

10:00 a.m MT

[Lieux]

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@Steveroo  a écrit :

Hi, my account tells me the auto payment is due today April 16th 2019.

Within my account settings I have remaining unused data from the current bill and my account has not been refreshed yet.

What time is the new bill cycle started/refreshed at each month?

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And you will probably see a big EXPIRED in your self serve account today..but don't worry that's normal and nothing to do with it if your service is still working.

[geopublic]

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@Steveroo wrote:

Hi, my account tells me the auto payment is due today April 16th 2019.

Within my account settings I have remaining unused data from the current bill and my account has not been refreshed yet.

What time is the new bill cycle started/refreshed at each month?

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~2:00 am EDT April 17, 2019.

[ZfromVanC]

I think its 11:59pm EST