@andi967 wrote:
Yes my phone is working now, with the same card that is set up with the autopay, but missed several calls. I'm ill and my daughter was checking on me. I've never had my phone service disconnected. Does 911 work when your phone is disconnected?
Thanks
@andi967
Glad your phone is working. As @Anonymous stated, auto-pay sometimes fail and through NO FAULT of your own.
If you had to manually make a payment to get your services restored, it's likely you wouldn't have benefited from the auto-pay reward (or loyalty reward, if applicable) that should have applied toward your plan's payment amount (and that you should still receive) since this was no fault of your own.
I would check that and if you don't receive this credit, or it's not showing under your Available Balance, contact the Moderators to make sure they manually apply it toward your next renewal. Wouldn't be a bad idea to make sure they confirm your auto-pay details are fine so you don't have to face another auto-pay failure.
To contact a moderator, there are 2 methods:
- Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
- Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar
