Payment did not go through

[EduardN1]

Hi, 

I have a credit card on account which was used twice, but did not go through yesterday. Please advise. 

Thanks, 

Eduard

[BKNS27]

@EduardN1 

Try clearing the cache and go incognito on your browser before login to your account. See if that helps. If not, as others have indicated, contact a CS_Agent.

[softech]

@EduardN1 You can ry using *611 today if you know the 4 digits PIN

If you need to resume service urgently, get a voucher from SDM/711/Shell/London drugs and then load the voucher via *611 to resume service (Please note vouchers from other stores might have a 24 hours wait time )

[hTideGnow]

Hi @EduardN1 if you have not try today yet? go ahead and try it

if still does not work, submit a ticket with agent at : https://publicmobile.ca/chatbot.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437