Payment / account suspension

[shivaysf]

Hello,

I have made the payment on March 19, 2021, and the phone is activated, and my next due date is April 18.

However, I just received an email this morning that my account/phone would be deactivated if I do not make the payment within 14 days.

I don't wan to lose my number, ...

Any idea?

Thanks

[shivaysf]

lol

You too, have a wonderful day 🙂

[shivaysf]

Thanks .... The account is active, with due date April 18.

Thanks to you and everyone who responded back so quickly!

[RosieR]

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@shivaysf wrote:

Thanks Rosie, Sure!

I didn't how to do it.

No I know 🙂 Thanks a million!

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@shivaysf you're welcome lol.  I did the same thing when I was new and didn't know how to undo it.  Now we both know lol

Have a great day

RosieR

[shivaysf]

Thanks Rosie, Sure!

I didn't how to do it.

Now I know 🙂 Thanks a million!

[RosieR]

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@shivaysf wrote:

I guess that is the case.

I hadn't activated this phone for about 2 month and I was due on April 02.

So, I made the payment on March 19 to avoid the deactivation!

The phone was activated right after the payment.

i guess this email was in reference to that!

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Hi @shivaysf nice to hear that your problem was resolved.  As you had mentioned that you had clicked the current solution by mistake, please go back here and click solution again to undo it as it was not the correct solution to your issue.

I think @benfatto was the one who helped you the most.  So please go back to one his posts and give him the Accepted Solution.  This will help any other customers with the same issue as yours.  Thanks in advance.

Have a wonderful day

RosieR

[shivaysf]

I guess that is the case.

I hadn't activated this phone for about 2 month and I was due on April 02.

So, I made the payment on March 19 to avoid the deactivation!

The phone was activated right after the payment.

i guess this email was in reference to that!

[shivaysf]

Sorry ....  marked resolved by mistake!

No the email seems legit, doesn't seem a fraud.

No information is asked,

There's a link to public mobile website.

[benfatto]

@shivaysf  Why did you mark a Solution?

[benfatto]

@shivaysf  Did the email request you reply with account information? That would indicate a phishing message. 
PM. generally communicates account activity by text not email. 

[shivaysf]

Thanks,

My account looks normal, and the due date shows April 18.

[shivaysf]

No, the email is with regards to the my phone #

[Triguy]

Log into your account to check the status.  If it is active then the email was probably sent in error.

[benfatto · Accepted solution]

@shivaysf  Do you have more than one account? 
Login to your account and check the Status.