Payment Update

[Steve979]

How do you update a card ? My father's phone has never been registered online until today when I did it and all the App will do is guide me like I'm setting up a new account. This phone is vital to my father as he is a cancer patient and not having a phone due to the inability to update the payment card puts HIS life at RISK. 

Please Advise ASAP !!! I cannot emphasise the importance of his phone.

[Luddite]

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@Steve979 wrote:

1. This is a time sensitive issue as we are waiting to hear from his Oncologist if he needs a blood transfusion tomorrow morning.

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If you are looking a longer term solution to ensuring connectivity for your dad check out my old post: https://productioncommunity.publicmobile.ca/t5/Get-Support/100-SERVICE/m-p/183753#M33693

[Steve979]

Tried, can't update card payment via telephone.  Thanks though much appreciated. 

[Stonechucker1]

@Steve979 , is the phone working?  If yes, call 611 to use the IVR system.  US the menu system to update the information.

[Steve979]

1. This is a time sensitive issue as we are waiting to hear from his Oncologist if he needs a blood transfusion tomorrow morning.

[softech]

@Steve979 your father account was never setup and hence not linked to the EverSafe login.  Please engage support and have them to sort it out for you 

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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