I'm trying to update my payment method to a new debit card, and I keep getting an error message telling me "we've encountered an error, please try again later." My plan renews in a few days and my old card associated with my account is closed since I switched banks, if the payment bounces my plan will cease until it is paid. No matter if I try the mobile app or use the website on PC - I encounter the same error. Anybody else have this same issue? and possibly a solution??
you can use Visa Debit to activate PM service, just like using credit card. Just enter the correct name, address and postal code and of course the card number
Name and address are not checked during payment processing.
you can use Visa Debit to activate PM service, just like using credit card. Just enter the correct name, address and postal code and of course the card number
Vouchers increase your Available Funds amount, once the Available Funds are below what you owe to renew your plan you need to add more funds to get service or reactivate your plan.
Better yet, use an entirely different device and browser to access your self-service account. This should avoid any 'remembered' error or otherwise roadblocks you're encountering.
@AnonEgg wait a full hour and try again using Incognito mode. You can also try using the app
If still fails, and you are worry not able to get this oset out before renewal, buy a voucher from SDM/711/London Drug/Shell and load the voucher using*611
