cancel
Showing results for 
Search instead for 
Did you mean: 

Payment Issue

admin_sideworx
Great Neighbour / Super Voisin

anyone else having issues with making a payment when changing over to a new credit card?  

 

2 REPLIES 2

esjliv
Mayor / Maire

@admin_sideworx - after a bit of a wait, try a different browser or device.

Or, open a tab in incognito mode and access My Account that way. You can also use a keyboard shortcut to open an Incognito window:   Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.   Mac: Press + Shift + n.

Is your renewal date today? That could cause a bit of an issue, until your account goes to fully suspended status. 

dust2dust
Mayor / Maire

Seems to be a frequent complaint around here. The payment system here is unreliable. Are you using a browser or app? If browser, mobile or non-mobile type? You can only attempt twice per hour. If you've been trying more than that then wait an hour and try twice again. The postal code matches the billing address postal code, right?

Need Help? Let's chat.