Pause/suspend account.

[Brat16]

-How can one pause/suspend account for a while?

-Do you just stop paying at the end of the cycle?

-If you do stop the payment, do you still get to keep the same plan as before or you need to choose the plan that is available on the site?

-I did read one of the topic stating that you have 90days to reactivate, but just have some doubts that one wouldn't need to pay for the plan while the account was paused/suspended and that one just need to pay the per month plan once the user wishes to join back "that is within 90days period".

[darlicious · Accepted solution]

@Brat16 

Here are the options for self-suspending your account and how they apply to travel....and how they specifically affect accounts on the old $$ rewards program. Minimum cost per 120 days (30 days paid+90 days suspended)=$15 - rewards+tax. I've encountered some difficulties reactivating easily from a self-suspended account via lost/stolen that carries an account balance that exceeds the plan amount......since the redesigned self serve accounts were rolled out by pm. I cannot stress enough to give yourself a minimum 3 days (day 87) and preferably 5 days (day 85) to reactivate your account just to be safe. While a canceled account can be recovered the rewards account cannot......and you don't want a points account!!

1. You can disable autopay and your account will suspend for non-payment but this is your least advantageous option. Pay and reactivate by day 85 or so.
2. If you have an account balance that exceeds your plan amount then you need to suspend via the lost/stolen feature in your account before midnight eastern on the evening of your renewal. Then on day 85 or so resume your service to pay and reactivate.
3. Suspending via lost/stolen before midnight eastern will keep your voicemail active allowing you retrieve voicemail and any verification sent by phone calls. However your rewards will not be applied to your account. CSA contact after paying and reactivating is necessary to have the rewards applied manually.
4. Voicemail can be accessed by calling your pm number from a different phone by calling your phone # and pressing * once connected and entering your 4 digit voicemail pin #.
5. If you don't have an account balance or enough balance to cover your plan amount you can suspend via lost/stolen after midnight but before 2 am eastern on the day of your renewal. Once your rewards have been applied (usually by 12:15 am et) then suspend your account. Voicemail access will be lost.
6. Switching to the $15 plan with rewards helping to cover a partial or full amount of your plan allows you to call forward your pm number to a voip provider phone number such as textnow or fongo before you leave Canada.. Now any incoming calling to your pm number will ring thru to your voip's app phone number while on wifi or mobile data (w/a local or global sim card) You can access your voip's app voicemail for all voicemail messages.

Most important mark on your calendar day 85 of your suspension and day 89/90. Do not forget when you must unsuspend your account via lost/stolen and/or pay and reactivate your service so you don't lose your phone number and account before day 90.

[dust2dust]

Yes. Pay every about 4 months (120 days). You can choose the plan to renew on. It will renew for another 30 days and then you have another 90 days of grace to pay again. Then do it again.

It's suggested to pay a few days before those 90 days as the dates can be a little confusing and in case there's some problem with paying.

If you have a balance then it's some extra work. But otherwise, turn off autopay and it won't renew and go in to suspension.

[computergeek541]

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@Brat16 wrote:

-How can one pause/suspend account for a while?

-Do you just stop paying at the end of the cycle?

-If you do stop the payment, do you still get to keep the same plan as before or you need to choose the plan that is available on the site?

-I did read one of the topic stating that you have 90days to reactivate, but just have some doubts that one wouldn't need to pay for the plan while the account was paused/suspended and that one just need to pay the per month plan once the user wishes to join back "that is within 90days period".

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If it comes to renewal time but you don't have enough of a blance to pay for your plan, your account will go into suspension. Remember that if your account stays in suspension for 90 days, your account will be close, so remember to pay again before those 90 days.  When you pay for your plan again to reactivate your service, you will have the same plan as before.  You'll want to remember to disable pre-authorized payments so that the plan doesn't renew automatically (I'm going to assume that you don't have any extra balance in your Public Mobile account).,