Pause accounts

[isvivvii]

I left Canada for summer vacation, and my acc is set to auto-pay. My you kindly help me pause my account and save my number? I’ve Ben using that acc for more than 3 years, it’s really important for me, it connected to all my other accounts in Canada. Thank you!

[computergeek541]

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@BKNS27 wrote:

@isvivvii 

You can call 1-855-4PUBLIC from where you are. This is a toll free number but you  maybe charged for LD. Use your security PIN to access your account then enter your number and follow the prompts to pause AutoPay.

There are never long distance charges for calling a toll-free number. No long distance charges is the defintition of toll-free.  Callling the number will either work or won't.

[BKNS27]

@isvivvii 

You can call 1-855-4PUBLIC from where you are. This is a toll free number but you  maybe charged for LD. Use your security PIN to access your account then enter your number and follow the prompts to pause AutoPay.

[hTideGnow]

Hi @isvivvii   if you are unable to login now from the code, click Resend code and they will give you option to send to email

if no choices for that, please submit a ticket with CS agent:

   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @isvivvii   you have no service outside of Canada anyway (unless you are in US and pay for the roaming)

So, make sure those code you need to receive , change to email as a backup while you are away

[isvivvii]

The problem is it needs to receive a text msg to login, but I’m outside Canada. I’m unable to log in at the first place

[Handy1]

@isvivvii  Hit resend a few times and see if you don’t get option for email code to send . If that doesn’t work try putting in the wrong code several times to hopefully get option for email 

[isvivvii]

The problem is it needs to receive a text msg to login, but I’m outside Canada. I’m unable to log in at the first place 

[hTideGnow]

HI@isvivvii   Yes, you can.  Make sure you know you have 90 days to suspend or you will loss your account
Just go to My Account, Payment, then Manage Subscription and then disable "Subscribed".   PM will not renew your plan at the end of this cycle.  Remember when is the end of the cycle, add 90 days to it and that is the last day you need to come back and make a payment to resume the service.  But don't do it on the 90th day, My Account always on and off.  Try to do it couple days before

[dust2dust]

You can toggle off the subscribed setting in your account. Then on the next renewal it won't renew (assuming you don't have a balance). Now you have an important count down. You have 90 days of this grace to renew the account or you lose it all. Be sure to pay again maybe around day 85 in case of any possible trouble.

[Handy1]

@isvivvii  Log into your account and do this yourself like this 

Turn  auto pay  OFF/ON  3 easy clicks

Or if you know the 4 digit PIN number

*611